Helpdesk / Support Technician

We are looking to expand our IT team with the addition of a Helpdesk / Systems Technician position. The role will assist with the upkeep, deployment, configuration and reliable operation of our systems, providing first-level technical support to end users in a predominantly macOS environment.

Requirements

• 2+ years of experience in an IT support or help desk capacity, preferably in a creative or production environment.
• Comfortable supporting a 90% macOS environment, with working knowledge of Apple hardware, system preferences, and common Mac troubleshooting workflows.
• Familiar with desktop and mobile-based operating systems, including macOS, Windows, iOS, and Android.
• Proficient with Microsoft Office 365 suite and Google Workspace (Gmail, Drive, Docs).
• Strong troubleshooting skills, including the ability to walk users through solutions remotely over the phone, Zoom, or screen sharing tools.
• Basic understanding of networking topologies and protocols (DHCP, DNS, TCP/IP).
• Familiarity with basic Active Directory (AD) tasks: user creation, password resets, group memberships.
• Exposure to SaaS and cloud-based tools such as Zoom, Slack, Adobe Creative Cloud, or similar platforms.
• Desire to learn and adapt in a fast-paced environment.
• Excellent communication and organizational skills with strong attention to detail.
• Physical ability to lift at least 50 lbs to standing height and assist in the movement of heavier items
• Able to work off-hours and occasional weekends to meet production or support requirements.
• Bachelor’s Degree preferred, or equivalent combination of education and experience.

Benefits

• medical, dental and vision insurance for employees and their family
• 401(k)
• paid time off
• tuition reimbursement
• a variety of other perks