We are looking to expand our IT team with the addition of a Helpdesk / Systems Technician position. The role will assist with the upkeep, deployment, configuration and reliable operation of our systems, providing first-level technical support to end users in a predominantly macOS environment.
Requirements
- 2+ years of experience in an IT support or help desk capacity, preferably in a creative or production environment.
- Comfortable supporting a 90% macOS environment, with working knowledge of Apple hardware, system preferences, and common Mac troubleshooting workflows.
- Familiar with desktop and mobile-based operating systems, including macOS, Windows, iOS, and Android.
- Proficient with Microsoft Office 365 suite and Google Workspace (Gmail, Drive, Docs).
- Strong troubleshooting skills, including the ability to walk users through solutions remotely over the phone, Zoom, or screen sharing tools.
- Basic understanding of networking topologies and protocols (DHCP, DNS, TCP/IP).
- Familiarity with basic Active Directory (AD) tasks: user creation, password resets, group memberships.
- Exposure to SaaS and cloud-based tools such as Zoom, Slack, Adobe Creative Cloud, or similar platforms.
- Desire to learn and adapt in a fast-paced environment.
- Excellent communication and organizational skills with strong attention to detail.
- Physical ability to lift at least 50 lbs to standing height and assist in the movement of heavier items
- Able to work off-hours and occasional weekends to meet production or support requirements.
- Bachelor’s Degree preferred, or equivalent combination of education and experience.
Benefits
- medical, dental and vision insurance for employees and their family
- 401(k)
- paid time off
- tuition reimbursement
- a variety of other perks