Senior Customer Success Manager - Defence (SC Cleared) - Remote within UK
Immersive LabsBristol, England, United Kingdom
Posted February 3, 2026
Full Time
About the Company
Immersive Labs is a leading provider of people-centric cyber resilience solutions, delivering hands-on training through interactive Cyber Labs that simulate real-world threats. The company specializes in skill development for ethical hacking, coding, application security, and both red-team and blue-team operations, enabling organizations to build and validate robust cybersecurity defenses. By focusing on human cyber readiness, Immersive Labs helps businesses demonstrate measurable security maturity to leadership and stakeholders, setting it apart as a trusted partner in proactive threat preparedness.
Job Description
Immersive is hiring a Senior Customer Success Manager to work with UK Defence clients, managing the customer lifecycle and aligning strategic objectives with the Immersive One platform. The ideal candidate is experienced in Customer Success, has a track record in the Defence sector, and is SC Cleared.
Requirements
- Proven experience & tenure in senior Customer Success, account management, or equivalent within a SaaS environment.
- Exceptional planning, presentation, and written communication skills.
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
Benefits
- 25 days annual leave + 2 volunteering days
- Flexible and remote working
- Time off
- Enhanced parental leave
- Mindfulness groups
- Critical illness cover
- 7% matched pension
- Private healthcare plan
- Career and learning development
- Recognition & Rewards
- Informal or formal flexible working options
- Railcard loan and cycle scheme