Senior Enterprise Customer Success Manager (German Speaking) - Remote within UK or Germany
Immersive LabsHesse, Germany • London, England, United Kingdom
Posted February 5, 2026
Full Time
About the Company
Immersive Labs is a leading provider of people-centric cyber resilience solutions, delivering hands-on training through interactive Cyber Labs that simulate real-world threats. The company specializes in skill development for ethical hacking, coding, application security, and both red-team and blue-team operations, enabling organizations to build and validate robust cybersecurity defenses. By focusing on human cyber readiness, Immersive Labs helps businesses demonstrate measurable security maturity to leadership and stakeholders, setting it apart as a trusted partner in proactive threat preparedness.
Job Description
Immersive Labs is hiring a Senior Enterprise Customer Success Manager (German Speaking) to manage regional customers through their lifecycle, aligning strategic objectives with the Immersive One platform's proven outcomes.
Requirements
- Proven years experience in senior Customer Success, account management, or equivalent within a SaaS environment
- Exceptional planning, presentation, and written communication skills
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
- Fluent German language skills
Benefits
- 30 days annual leave + 2 volunteering days and birthday day off
- Enhanced parental leave
- Mindfulness groups
- Critical illness cover
- Career and learning development
- Share options
- Sales incentives
- Recognition & Rewards