Partner Success Manager
impact.comNew York, New York, United States
Posted December 19, 2025
100000 - 110000 USD year
Full Time
About the Company
Impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
Job Description
Impact.com is seeking a Partner Success Manager to lead the post-introduction journey for publishers engaging with new initiatives, acting as their enablement owner, technical advocate, and strategic partner. The role will work cross-functionally with Publisher Development, Product, Engineering, Retail Media and regional Partner Success teams to operationalize programs, drive adoption, optimize publisher outcomes, and unlock incremental GTV across the supply-side ecosystem.
Requirements
- 4+ years of experience in publisher support, partner success, ad tech, affiliate/partnership platforms, or technical client enablement
- Strong understanding of supply-side monetization models (affiliate, retail media, commerce content, performance partnerships, API/integration-based products a plus)
- Experience in onboarding, implementation, product adoption, or technical support within a fast-moving publisher ecosystem
- Ability to translate technical concepts into actionable guidance for non-technical partners
- Comfort navigating product tooling, tracking concepts, performance data, and technical troubleshooting
- Strong project management skills across cross-functional partners
- Excellent communicator with a solutions-first mindset
- Ability to operationalize new initiatives
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts and 401(k)
- Flexible Working
- Health and Wellness
- A Stake in Our Growth
- Investing in Your Growth
- Parental Support
- Technology Financial Support