Customer Experience Manager - LookinBody Web (REMOTE)
InBodyUnited States
Posted October 22, 2025
48000 - 58000 USD year
Full Time
About the Company
Founded in 1996, InBody is a leader in health and wellness technology, offering award-winning medical-grade body composition analyzers. These precise devices provide accurate measurements such as percent body fat, segmental muscle analysis, and total body water, catering to professionals in healthcare, fitness, research, and corporate wellness. InBody's focus on easy, quick, and precise analysis helps individuals redefine their health metrics across various fields including nutrition, medical, dialysis, diabetes, endocrinology, cancer, obesity, bariatric care, geriatrics, and sarcopenia.
Job Description
InBody is seeking a Customer Experience Manager to specialize in post-sales support for their LookinBody Web platform. This role is crucial for ensuring client success, providing support, and identifying opportunities for growth and improvement. The manager will serve as the primary point of contact for all LB Web-related inquiries and advocate for enhanced customer experience. They will work within a fast-paced environment and prioritize client satisfaction.
Requirements
- 2+ years in customer service, technical support, or customer-facing role
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Comfortable using Zoom or Teams and conducting live product walkthroughs
- Proficient in Microsoft Office
Benefits
- Medical (PPO), dental (PPO), vision (PPO), & life insurance
- Flexible spending account (FSA) and dependent care account (DCA)
- 401(k) plan with up to 3% company match
- Paid vacation and sick leave
- Annual paid holidays and paid time off for birthday
- Corporate wellness program
- Discounted pet insurance
- Discounted and discounted desk set-up
