Technical Support Engineer
incident.ioSan Francisco
Posted February 25, 2026
Full Time
About the Company
incident.io is a fast-growing, highly ambitious company that cares deeply about its customers, product quality, and employee well-being.
Job Description
incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. The company is fast-growing and highly ambitious, with a focus on customer satisfaction and product quality.
Requirements
- Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
- Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
- Able to communicate complex technical information by conveying in a clear and simple manner
Benefits
- Market leading private medical insurance
- Generous parental leave
- First Friday of the month off
- Generous annual leave/PTO allowance
- Competitive salary and equity
- Remote working and personal development budget
- Enhanced pension/401k