We are recruiting 12 new Neighbourhood Housing Officers to join our team on a permanent basis. You will deliver a high-quality housing management service, making a real difference to our customers and the communities that they live in.
Requirements
- Experience of dealing with customers face to face in a housing related role
- Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities
- Knowledge of dealing with anti-social behavior complaints
- A passion for delivering excellent customer service and making a difference to the people's lives
- Awareness of customers diverse needs
- Flexible and adaptable approach to a changing and varied workload
- Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences
- Ability to gather, record and analyse data, using manual and electronic systems including Microsoft packages
- Excellent organisation, project management and time management skills
- Ability to prioritise, manage your own workload and to meet deadlines
- Self-motivated, driven and skilled at taking ownership
Benefits
- Salary of £32,507 up to £36,229 per year dependant on experience
- £1,000 Essential car user allowance plus mileage
- Social Housing Pension Scheme with up to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
