Customer Support Engineer, EMEA
IncortaCairo, Cairo, Egypt
Posted October 1, 2025
Full Time
About the Company
Incorta is an open data delivery platform that enables real-time analysis of live data across all systems without complex ETL processes. It offers intuitive tools, AI-powered querying, and prebuilt applications to help enterprise teams quickly gain insights and make informed decisions, breaking down technical barriers with minimal engineering effort.
Job Description
Incorta is a data analytics and business intelligence platform that provides an end-to-end data experience. They are seeking a Customer Support Engineer to provide world-class post-sales support to customers, resolving technical issues and offering guidance. The role involves technical support, troubleshooting, and collaboration with internal teams to improve customer experience.
Requirements
- Deliver day-to-day technical support via phone, email, and other channels.
- Troubleshoot complex issues related to installation, upgrades, performance, and clustering.
- Research and analyze incidents and service requests, developing effective solutions.
- Collaborate with cross-functional teams on projects.
- Demonstrate strong communication skills.
- Commitment to areas of strategic importance.
- Excellent analytical and troubleshooting skills.
Benefits
- Competitive salary
- Opportunity to work with a game-changing analytics product
