Customer Success Manager
Incredible HealthUnited States
Posted December 12, 2025
-
Full Time
About the Company
Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations and over one million U.S. nurses, technicians, and technologists.
Job Description
Incredible Health is looking for a Strategic Client Partner to drive meaningful workforce outcomes for hospitals and health systems through strategic partnerships, AI-forward innovation, and high-touch executive engagement.
Requirements
- At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion.
- Demonstrated success providing consultation to senior-level executives.
- Proven achievement against revenue retention and growth targets.
- Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes.
- Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails.
- Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps.
- Highly proactive and self-directed.
- Background in healthcare technology and/or experience in nursing or recruiting is highly preferred.
- Willing to travel up to 25% of the year.
Benefits
- Competitive, market-based salary
- Comprehensive benefits package covers medical, dental and vision coverage with shared premiums
- Company-sponsored 401(k) allows you to save for retirement
- Commission and/or equity may be offered based on the position
- Unlimited vacation
- Generous family leave policy
- Welcome candidates with backgrounds that are commonly underrepresented in our industries
