Manager, Business Solutions

As the Manager, Business Solutions, you will lead the strategies, teams, and initiatives that keep our service organization informed, aligned, and prepared for constant evolution. You will oversee change-management programs, operational preparedness, and service-recovery efforts that enable seamless adoption of new processes and products.

Requirements

• Bachelor's degree or 7+ years of relevant experience in healthcare, finance, or insurance
• 3+ years of leadership or equivalent experience
• Strong ability to translate corporate initiatives into efficient, actionable processes
• Proven track record of developing creative, effective solutions to complex business problems, resulting in improved processes and measurable results
• Proficiency with tools such as Monday.com, Salesforce, Excel, PowerPoint, and SharePoint
• Strong analytical, problem-solving, and risk-identification skills with attention to detail
• Excellent interpersonal, teamwork, and organizational skills
• Clear, professional communication skills—both written and verbal
• Openness to giving and receiving constructive feedback
• Ability to switch between tasks and knowledge areas effectively
• Strong time management skills for both self and team; holds others accountable to deadlines
• Ability to interpret various types of instructions and apply them appropriately
• Positive, engaging attitude and commitment to a fun, supportive team culture
• Demonstrates genuine care for team well-being and consistently leads by example, fostering high morale and accountability through change, while driving positive outcomes and measurable results

Benefits

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives