Showroom Team Lead
IndochinoTroy, Michigan, United States
Posted April 22, 2025
Full Time
About the Company
Indochino is North America's #1 made-to-measure retailer offering custom suits, tuxedos, casualwear, outerwear, and accessories for men and women since 2007. Through an immersive multi-channel experience, customers can select from hundreds of fabrics and endless customization options to create garments tailored to their precise measurements, delivered within three weeks. Indochino's commitment to innovation, design, and customer inspiration sets it apart in the retail industry, with a mission to deliver one million made-to-measure suits by 2020.
Job Description
The Team Lead role at Indochino focuses on supporting the showroom's daily operations, driving sales, ensuring customer satisfaction, and fostering a collaborative team environment. This entry-level leadership role requires a proactive mindset, strong leadership, and a commitment to delivering exceptional customer experiences.
Requirements
- 1+ years of retail or customer service experience
- Proven ability to meet and exceed sales targets and KPIs
- Strong leadership and mentorship skills
- Excellent interpersonal and communication skills
- Keen understanding of menswear products, fit, and tailoring processes
- Ability to remain calm under pressure and lead a team during high-energy situations
- Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities
- Strong proficiency in iOS and MS Office applications
- Flexibility to work a flexible schedule, including evenings and weekends
Benefits
- Growth Opportunities
- Collaborative Environment
- Impactful Work
- Customer Focused