Tier 1 Technical Support Specialist
Infinit-OPasay, Philippines
Posted February 12, 2026
Full Time
About the Company
Infinit-O specializes in end-to-end outsourcing and offshoring solutions for the finance and healthcare sectors, delivering services such as medical billing, coding, revenue cycle management, investment management, and omnichannel customer experience. Leveraging deep industry knowledge and cutting-edge technology, the company streamlines operations, enhances customer interactions, and drives sustainable growth for its clients. Its distinctive value lies in a holistic approach that blends process optimization with digital transformation, enabling organizations to navigate complex regulatory landscapes and achieve measurable business outcomes. Infinit-O partners with clients worldwide, offering flexible delivery models—including BPO in the Philippines—to meet evolving market demands while maintaining high quality and compliance standards.
Job Description
Join our Tier 1 Product Support team to provide excellent 24/7 support services, addressing technical issues and handling user requests to ensure user satisfaction and product success.
Requirements
- Bachelor's/College degree in Information Technology
- 3-5 years of experience in a technical support role
- Strong technical background with expertise in troubleshooting, diagnosing, and resolving application/SaaS issues
- Excellent verbal and written communication skills in English
- Critical thinking mindset, with the ability to analyze complex problems and develop practical solutions
Benefits
- Training and Development
- Discretionary Yearly Bonus
- Free HMO coverage
- 30 days Paid Annual Leave (24 planned and 6 unplanned leaves excluding Bank holidays)
- Free office meals during weekly RTO