IT Support Manager

Join iNFINITUM's team as our IT Support Manager and lead a team of professionals to oversee projects and ensure seamless service delivery and customer satisfaction.

Requirements

• Design work schedules and allocate resources effectively
• Organize engineering appointments and fieldwork
• Respond promptly to customer requests while meeting deadlines
• Manage SLAs, prioritize tasks, and track performance metrics
• Oversee spare parts inventory and stock management
• Assign tasks, evaluate performance, coach, and train team members
• Handle software-related issues and updates
• Coordinate with vendors and suppliers
• Maintain clear written and verbal communication
• Resolve complex problems and mediate team or client conflicts

Benefits

• Competitive Remuneration package
• Opportunities for Continuous Learning
• Medical plan
• Life insurance
• Work-Life Balance initiatives