HR Product Support Analyst

Infor is hiring a technical HR Product Support Analyst to join their Talent Acquisition systems team. The role resolves complex technical issues, drives continuous improvement, and shapes product enhancements through direct customer feedback.

Requirements

• Resolve highly complex, high-impact issues related to Talent Acquisition systems
• Conduct in-depth functional and program analysis, testing, and debugging
• Uphold a professional, service-oriented image by delivering clear, proactive communication
• Act as the go-to product and process expert on critical cases
• Mentor junior team members, fostering a high-performing support culture
• Engage with high-priority customers to deliver fast, accurate solutions
• Translate real-world user feedback into actionable product recommendations

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) and Employee Stock Purchase Plan
• Life Insurance
• Paid Time Off
• Flexible Work Arrangements
• Professional Development Opportunities
• Employee Recognition and Rewards Programs