Product Support Analyst

As a Pathway Product Support Analyst, your role is to ensure that customers of our product can utilize the Pathway product in such a way as to support, enhance and underpin their own business activities.

Requirements

• Substantial experience in supporting enterprise-wide applications
• Skills in T-SQL scripting and an understanding of relational databases
• Experience with an online multi-user help desk system and tools that facilitate remote access with customers
• Strong understanding of legislation as it pertains to Australian local government
• High level of both written and verbal communication skills
• Ability to communicate clearly and liaise with clients at all levels
• Excellent task and time management skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance