Product Support Analyst, Senior

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. The role involves functional analysis, program analysis, testing and debugging to resolve customer reported issues.

Requirements

• Excellent customer focus and strong communication skills
• Good analytical skills to analyze data research and solve diverse functional issues
• Team player with the ability to build strong peer and interpersonal relationships
• Fluent in English
• Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas
• Relevant degree/master

Benefits

• Comprehensive and on-going training and development programs
• Opportunity to work with the 3rd largest Enterprise Software company in the world
• Rewarding career in an international working environment
• Opportunity to work alongside recognized experts in the field