Sales Manager, Retention Sales - Black Hat

Informa Festivals is looking for a Sales Manager, Retention Sales to drive sustainable revenue growth through exceptional customer retention and strategic account expansion in cybersecurity's most influential market.

Requirements

• 4-6 years of B2B sales experience with strong focus on account management and customer retention
• Proven track record of achieving retention rates above 85% while driving account expansion
• Experience managing complex, multi-stakeholder customer relationships with contract values of $25K+ annually
• Background in events, media, technology, or professional services with preference for cybersecurity industry exposure
• Demonstrated success in consultative selling and solution-based account management
• Core competencies: customer success mindset, strategic account planning skills, consultative selling expertise, negotiation skills, relationship building capabilities, technical & industry knowledge, personal attributes

Benefits

• Great community
• Broader impact
• Career opportunity
• Time out
• Flexible range of personal benefits
• Strong wellbeing support
• Recognition for great work
• ShareMatch scheme