Sales Manager, Retention Sales - Black Hat
InformaNew York, New York, United States
Posted March 6, 2026
90000 - 100000 USD
Full Time
About the Company
Informa is a FTSE 100 leader that delivers specialist knowledge and market intelligence across academic and business-to-business sectors through a portfolio of events, digital services, and publishing brands. Its core offerings include large-scale exhibitions, digital conferences, and research publishing, serving industries such as pharmaceuticals, technology, finance, and natural products. The company’s distinctive value lies in its integrated ecosystem—combining data-driven insights, lead generation, and consultancy—to help clients learn, network, and grow. With over 14,000 employees in 30 countries, Informa fosters an inclusive culture that empowers staff to innovate and create impactful work.
Job Description
Join Informa Festivals as a Sales Manager, Retention Sales, to drive sustainable revenue growth through exceptional customer retention and strategic account expansion in cybersecurity's most influential market. Build lasting customer relationships and maximize account value in this industry-leading role.
Requirements
- 4-6 years of B2B sales experience with strong focus on account management and customer retention
- Proven track record of achieving retention rates above 85% while driving account expansion
- Experience managing complex, multi-stakeholder customer relationships with contract values of $25K+ annually
Benefits
- Great community: a welcoming culture with in-person and online social events
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world