Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects. As a certified user researcher, you will independently plan, conduct and deliver user research activities across the service lifecycle, contributing directly to the design and continuous improvement of public sector digital services.
Requirements
- Plan and deliver end-to-end user research across discovery, alpha and beta phases
- Select and justify appropriate research methodologies based on service stage, risk, constraints and user context
- Independently moderate one-to-one usability testing sessions and other qualitative research activities
- Apply a range of qualitative and quantitative methods (e.g. user interviews, remote testing, surveys, heuristic evaluation, competitor analysis, information architecture activities)
- Analyse and synthesise research findings into clear, evidence-based insights and actionable recommendations
- Collaborate within multidisciplinary teams to translate research findings into practical service and design improvements
- Evaluate user journeys across multiple touchpoints, proactively identifying usability and accessibility issues
- Coordinate research logistics, including participant recruitment and management of external suppliers where required
- Present findings and recommendations confidently to senior stakeholders, articulating implications and trade-offs
- Support and mentor early-career colleagues in developing research capability
- Contribute to the continuous improvement of Informed Solutions user-centred design standards and practices
Benefits
- InformedACADEMYTM – excellent career development opportunities through our award-winning personal and professional development programmes
- Industry leading health and wellbeing plan
- Hybrid working
- Private Health Care Cover
- Generous life assurance cover
- Gym Membership
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays
- Sabbatical Leave Scheme
- Enhanced Maternity Leave and Pay
- Enhanced Paternity Leave and Pay
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
