We are looking for a Digital Operations & Service Management Consultant to advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
Requirements
- Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
- Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
- Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
- Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
- Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
- Develop practical, execution-ready transformation roadmaps
- Contribute to and lead the development of consulting offerings and thought leadership
- Govern and manage the execution of operating model and service management transformations
- Establish performance metrics and success measures to drive continuous improvement
- Work confidently across Agile, product-centric, and traditional SDLC delivery models
- Lead senior client conversations and articulate the value of IT and Digital Operations to the business
- Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection
Benefits
- Industry-leading compensation and benefits
- Top training and development opportunities
- Curious to learn more?
