We are looking for a Digital Operations & Service Management Consultant to join our team. As a Consultant, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
Requirements
- Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
- Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
- Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
- Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
- Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
- Develop practical, execution-ready transformation roadmaps
- Contribute to and lead the development of consulting offerings and thought leadership
- Govern and manage the execution of operating model and service management transformations
- Establish performance metrics and success measures to drive continuous improvement
- Work confidently across Agile, product-centric, and traditional SDLC delivery models
- Lead senior client conversations and articulate the value of IT and Digital Operations to the business
- Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection
- Bachelor’s degree from an accredited university
- ITSM certification (e.g. ITIL) or equivalent practical experience
- 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
- Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
- Strong stakeholder management and executive-level communication skills
- Proven leadership experience managing high-performing, multidisciplinary teams
Benefits
- Industry-leading compensation and benefits
- Top training and development opportunities
- Inclusive and entrepreneurial culture
- Globally renowned management consulting firm
- Recognized as one of the UK’s top firms by the Financial Times and Forbes
- On the Germany’s top employers list for 2023
- Management Consulting Magazine named us on their list of Best Firms to Work for
- Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row
