Retention Manager

Ingenio is a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. As a Retention Manager, you will play a key role in driving customer engagement and loyalty by developing strategies to retain and grow our user base and user value.

Requirements

• 3+ years of experience in Retention, Product Marketing, CRM, or similar roles, with a track record of driving engagement and improving retention rates.
• Proactive and self-motivated, with the ability to lead projects from concept to execution.
• Collaborative, cross-functional thinker, comfortable working with product, marketing, and data teams.
• Detail-oriented and analytical, ensuring accuracy in execution and continuously optimizing performance.
• Strong understanding of user behavior, messaging strategies, and brand positioning to craft effective communication.
• Technically proficient in marketing automation tools (e.g., Optimove) and comfortable working with data to inform decisions.
• Strong communication skills, with the ability to influence stakeholders at various levels.

Benefits

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Work in the international company
• Generous holiday and PTO policies
• Technology stipends
• Training and development opportunities and allowance
• Fun and inclusive digital, and in-person events
• Employee groups - global culture committee, fun committee, wellness group and more
• Hybrid working model - work from home up to 3 days/week