Retention Manager - Beauty Business Unit

We're a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. We're looking for a Retention Manager to own the strategy to maximize customer lifetime value (LTV), reduce churn, and scale retention through AI-driven personalization, segmentation, and omnichannel experiences.

Requirements

• 4+ years of experience in customer retention or lifecycle marketing, ideally in beauty, subscription, or eCommerce industries.
• Strong command of data analytics, AI tools, and CRM platforms (Klaviyo, Salesforce, Looker, etc.).
• Proven track record in reducing churn and increasing LTV through personalized, multi-channel campaigns.
• Expertise in customer segmentation, loyalty programs, and subscription models.
• Leadership experience with the ability to motivate and mentor multidisciplinary teams.
• Analytical thinker with a creative eye for storytelling and customer experience.
• Bachelor’s degree in Marketing, Business, or a related field (Master’s preferred).
• Fluent English communication skills.

Benefits

• Paid time off