Director of Customer Success
INNERGYAustin, Texas, United States
Posted February 2, 2026
Full Time
About the Company
INNERGY delivers a cloud-based integrated business management platform tailored for custom millwork and cabinetry manufacturers. Built by seasoned woodworking professionals, the solution blends ERP, inventory, scheduling and business-intelligence functions with advanced project-management and intuitive design tools. By unifying design and production workflows, INNERGY enables manufacturers to streamline operations, reduce lead times and improve profitability. Its industry-specific expertise and user-friendly interface set it apart as a trusted partner for growth in the custom manufacturing sector.
Job Description
Seeking a Director of Customer Success to lead post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM products, including onboarding, customer success, and support.
Requirements
- Minimum 5 years of experience in Customer Success and/or Customer Support within a SaaS, ERP, or complex software environment.
- Proven leadership experience in building and scaling customer-facing teams.
- Experience operating in private equity-backed organizations, including navigating rapid growth and change.
- Strong operational mindset with experience owning metrics, performance management, and service operations.
- Experience leveraging AI, automation, and 1-to-many enablement to improve efficiency and customer outcomes.
- Exceptional leadership, communication, and cross-functional collaboration skills.
- Experience supporting globally distributed teams and customers across multiple regions and time zones.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
