Director of Customer Success
MetaRouterDenver, Colorado, United States
Posted February 6, 2026
180000 - 220000 USD
Full Time
About the Company
MetaRouter delivers enterprise‑grade customer data infrastructure that empowers global brands to own and secure their first‑party data in a privacy‑centric, AI‑ready environment. Its core offerings—server‑side tag management, real‑time data collection, identity resolution, and consent‑enforced pipelines—replace fragile client‑side tags with a private‑cloud foundation that powers marketing, personalization, and retail media at scale. By integrating GDPR, CCPA, and advanced data governance, MetaRouter ensures compliance while unlocking AI insights and accurate analytics for data‑driven growth. Trusted by leading U.S. retailers, the company distinguishes itself with scalable, secure solutions that future‑proof digital strategies and maintain data sovereignty in the evolving cookieless landscape.
Job Description
We are looking for a Director of Customer Success to join our team at MetaRouter. The successful candidate will be responsible for building deep relationships with our clients' leadership teams, guiding them through the internal technical and political shifts required to move to 1st-party, server-side data environments, and identifying untapped use cases within the client’s organization.
Requirements
- 10+ years of professional experience in a high-touch Client Strategy, Management Consulting, or Enterprise Customer Success roles.
- High-Stakes Communication: Exceptional ability to command a room, whether presenting to executives or whiteboarding a technical flow with an Engineering lead.
- Strategic Empathy: The ability to understand the internal pressures and "politics" of a Fortune 500 company and help your champions win internally.
- Excellent written and verbal communication skills
- Experience with Tag Management platforms is preferred
- Experience working with software teams is preferred
- General understanding of Analytics and Reporting use cases, especially for eCommerce websites
- General understanding of Internet Technologies, specifically concerning web and marketing apps
- Ability to read and understand at a high level: YAML, JSON, Javascript, and Lua preferred
Benefits
- Health/Dental/Vision/Insurance
- 401(k)
- Unlimited Vacation Policy
