3929-Data Ops Engineer-II

We are seeking a dynamic Data ops Engineer II to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives.

Requirements

• Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs
• Provide expert technical support for our EQUIPP platform and integrated pharmacy solutions
• Serve as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues
• Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance
• Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores
• Contribute to knowledge base documentation and create training materials for internal and external use
• Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements
• Participate in implementation projects for new pharmacy partners and health plan collaborations

Benefits

• Generous Leaves
• Parental Leave
• Sabbatical
• Health Insurance
• Care Program
• Financial Assistance