Customer Success Lead - Civic Champions

Civic Champs is seeking a Customer Success Lead to drive customer satisfaction and loyalty. The successful candidate will build and lead customer success initiatives, develop strong relationships with customers, and ensure their success and satisfaction.

Requirements

• 1+ year(s) of volunteer coordinator or nonprofit leadership experience preferred
• Great attention to detail, high diligence, and high level of organization
• Ability to multitask and prioritize customer needs
• Excellent relationship-building skills with internal and external stakeholders
• Excellent written and verbal communication skills
• Ability to analyze data and derive actionable insights
• Proactive and results-oriented, with a focus on exceeding customer expectations

Benefits

• Experience in customer service
• Experience working in a startup
• Experience working in nonprofit organizations