Under the supervision of the Hope Center Men’s Shelter Program Manager, the Resident Advocate will provide operational and support services to all Men’s Shelter clients.
Requirements
- Work with the Program Manager to provide quality service delivery to all shelter clients.
- Maintain supervision of clients and of shelter property at all times.
- Articulate and enforce program and facility rules and procedures clearly and consistently with all clients.
- Serve meals utilizing ServSafe protocols.
- Facilitate client chores.
- Clean facility areas, strip beds, clean linens and restock cleaning supplies.
- Update client Housing & Employment Board.
- Model a kind, compassionate, customer service philosophy in all interactions with clients and other staff.
- Manage a comprehensive intake process ensuring that each new shelter client completes all intake paperwork and is fully knowledgeable of shelter policies and procedures.
- Partner with the Program Manager to co-facilitate Shelter Resident House Meetings twice a month documenting meeting notes, when on-duty.
- Attend all monthly Shelter Staff Meetings.
- Attend all Insight Housing All Staff Meetings.
- Participate in all Emergency Drills when on-duty.
- In collaboration with the Shelter Program Manager, ensure HMIS Data Quality when entering all client notes.
- Submit timely and comprehensive log entries, Critical Incident Reports and other documents, as needed.
- Read all Insight Housing-related emails to remain current on all important notices and requests.
- Attend all Shift Change Cross-Over Meetings.
- In collaboration with the Shelter Program Manager and Shelter Housing Case Manager, provide input on client Housing Plans and service activities.
- Maintain client file notes per agency and contract standards of confidentiality.
- Work to accomplish all Key Performance Indicators (KPIs).
- Provide emotional support, empathy, problem solving, information and referral, mediation, crisis intervention and advocacy.
- Understand and follow all shelter procedures as stated in the Insight Housing Shelter Policy & Procedures Manual.
- Adhere to all Alameda County Shelter Standards.
- Attend and participate in all meetings and trainings as assigned.
- Complete and submit timesheets in a timely and accurate manner.
- Work within the framework of Insight Housing’s Code of Conduct.
- Perform other tasks as assigned.
Benefits
- Free Dental & Vision
- 19 Paid Holidays - Including 4 Mental Health Days (23 Paid Holidays in 2024!)
- 12 Vacation days & 8 Sick Days Annually
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- Affordable Health Insurance, including a free healthcare option for employees
