Developer Support Engineer

We're looking for a skilled Developer Support Engineer to join our Desktop Application team. In this role, you'll take ownership of the triage process for reported issues, investigate, reproduce, and diagnose issues in our desktop application, and have a direct impact on product reliability, engineering efficiency, and customer satisfaction.

Requirements

• 2+ years of experience in software development, QA engineering, or technical support
• Strong debugging, analytical, and problem-solving skills
• Familiarity with log analysis, crash dumps, telemetry, and debugging tools
• Understanding of web technologies and APIs
• Experience with issue tracking systems (e.g. Jira)
• Demonstrated ownership mindset and ability to work independently in a fast-paced environment
• Excellent collaboration and communication skills

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Retirement plan