IT Service Desk Manager
InTalent AsiaSri Lanka
Posted December 11, 2025
Full Time
About the Company
InTalent Asia is a recruitment partner in Sri Lanka, looking for a dynamic individual to fill the role of IT Service Desk Manager.
Job Description
The IT Service Desk Manager is responsible for leading and managing the IT Service Desk function to ensure the efficient resolution of IT-related issues and the delivery of exceptional support services to end-users.
Requirements
- Bachelors Degree in IT, Computer Science, or a related field.
- Minimum 5 years of experience in IT support, with at least 2 years in a managerial or leadership role.
- Strong understanding of ITIL best practices, IT service management, and helpdesk operations.
- Experience in managing ticketing systems and ITSM tools.
- Excellent problem-solving, communication, and leadership skills.
- Ability to work under pressure and handle escalations effectively.