Technology Service Delivery Manager
Integral Recruiting Services LLCKenosha, Wisconsin, United States
Posted January 31, 2026
Full Time
About the Company
Integral Recruiting Services is a staffing and consulting firm that specializes in IT, engineering, sales, finance, marketing, HR, and related fields. It offers a full suite of services—including strategic recruiting, contract staffing, executive placement, payrolling, proficiency testing, and background checks—to match specialized talent with clients' unique operational needs. The firm employs a partnership model, working closely with businesses to understand their challenges and identify professionals who can enhance processes and end‑user experiences. Integral differentiates itself by combining industry expertise with a personalized, consultative approach, avoiding the generic, one‑size‑fits‑all tactics common in the sector. For both job seekers and seasoned recruiters, the company promises a collaborative, value‑driven experience that prioritizes fit and long‑term success.
Job Description
The company is seeking a dedicated Technology Service Delivery Manager to oversee a team of 3-5 service desk professionals. This role involves managing a hybrid team, utilizing Connectwise for service delivery, and ensuring client satisfaction through high-quality service delivery and process improvement. The position offers the chance to work in a hybrid model with up to three days remote.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
- Proven experience in a similar role within an MSP environment
- Expertise in using Connectwise for service management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze and interpret data to drive improvements
- Strong problem-solving abilities
- Familiarity with ITIL best practices (ITIL certification is a plus)
Benefits
- Hybrid work model
- Health, dental, and vision insurance
- Retirement plan options
- Ongoing training and professional development opportunities
- Flexible work from home options
