Technical Support Engineer

IntellectEU is an international technology company focused on digital finance and emerging technologies. They are seeking a technically skilled engineer to work on their CatBM Product, delivering an excellent client experience on their product usage and providing ongoing support.

Requirements

• Conducting demos of the product to the IntellectEU customers, guiding customers through the software UI.
• Prepare, lead, and follow up on client calls and support on customers' questions.
• Maintain regular client communication to ensure transparency and trust, clearly explaining progress updates, risks, tight deadlines, or delays.
• Support incident handling and escalations by troubleshooting issues and coordinating with Engineering when needed.
• Collect logs, system data, and contextual information to support root cause analysis and issue resolution.
• Monitor progress on assigned technical tasks and proactively inform clients about timelines, risks, and dependencies.
• Maintain accurate ticket updates and delivery documentation.
• Contribute to improving the processes, runbooks, and internal tooling based on hands-on experience.
• Participate in covering 24/7 on-call shifts.

Benefits

• Excellent compensation and benefits package
• Medical insurance
• Sports activities