Technical Support Engineer
SwarmiaNew York, New York, United States
Posted January 26, 2026
85000 - 105000 USD
Full Time
About the Company
Swarmia is a fast-growing B2B SaaS company that helps some of the best software companies in the world measure and systematically improve developer productivity and experience.
Job Description
We’re looking for a Technical Support Engineer to work closely with our customers to diagnose and resolve technical issues, playing a critical role at the intersection of product, engineering, and customer success.
Requirements
- Degree in Information Technology, Computer Science, or experience in a relevant field
- Proven experience (2+ years) as a Technical Support Engineer, Solutions Engineer, Software Engineer, or similar role
- Hands-on experience with log-based troubleshooting and familiarity with CI/CD pipelines using GitHub or similar tools
- Solid understanding of software development processes and engineering practices
- Hands-on experience with SQL
- Exceptional problem-solving and communication skills
Benefits
- Comprehensive benefits, including 401(k) matching
- Flexible model of work
- Great work-life balance
- Equal employment opportunities to all employees and applicants
