Operations QA Administrator- Client cash

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

Requirements

• Perform live task validation and authorisation for payments in and out, as well as retrospective quality assurance.
• Administer and maintain oversight of key departmental controls.
• Perform task processing within the department when called upon, including fee processing and FX.
• Ensure that procedures are up to date and provide technical coaching in regards to revised procedures, systems enhancements or regulatory changes impacting the department.
• Use subject matter expertise to resolve complex or escalated queries ensuring positive client and employee experiences.
• Perform departmental testing when called upon.
• Identify opportunities for process improvements within the department which could increase process efficiency and enhance client experience.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle