Engineering Manager - Support Platform
IntercomDublin, Ireland
Posted October 21, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking an Engineering Manager to lead a team at the Support Platform group. This role focuses on leading a team building and enhancing features for Intercom's AI-powered customer service platform. The Engineering Manager will be responsible for customer engagement, product strategy, and technical execution, while fostering a collaborative and growth-oriented culture.
Requirements
- 3+ years of experience managing software engineering teams
- Hands-on, technically strong manager with a player-coach leadership style
- Proven ability to lead a full-stack, customer-facing team
- Strong product mindset and customer empathy
- Skilled at turning feedback into actionable insights
Benefits
- Competitive salary
- Equity
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off
- Paid maternity leave
- Cycle-to-Work Scheme
- MacBooks
- Wellness program