Engineering Manager - Support Platform
IntercomLondon, England, United Kingdom
Posted October 21, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking an Engineering Manager to lead a team focused on the Support Platform, which is the core of their AI customer service offering. This role involves leading a team of engineers, impacting product strategy, and collaborating with Sales, Customer Support, and Marketing to drive a high-quality customer experience. They emphasize collaboration, accountability, and growth within a fast-paced AI-first environment.
Requirements
- 3+ years of experience managing software engineering teams that build and ship customer-facing products.
- Hands-on, technically strong manager with a player-coach leadership style.
- Proven ability to lead a full-stack, customer-facing team.
- Strong product mindset and customer empathy.
- Skilled at turning feedback and data into actionable insights.
- Experience working and collaborating with internal functions like Sales, Customer Support, and Marketing.
Benefits
- Competitive salary
- Equity
- Lunch
- Snack foods
- Fully stocked kitchen
- Pension scheme
- Life assurance
- Comprehensive health insurance
- Flexible paid time off
- Paid maternity leave
- Cycle-to-Work Scheme
- MacBooks and Windows
- Competitive compensation