The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users' productivity while providing the customers with a good experience when they request assistance.
Requirements
- B.S. degree in the field of Information Technology and a minimum of 5 years of equivalent work experience
- Certifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus
- Mentoring/coaching team members
- Working technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN
- Extensive application support experience with Google Workspace, RingCentral, and Microsoft Office 365
- Working technical knowledge of current network hardware, protocols, and standards including Dell servers
- Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops
- Experience with virtualization or virtual machine such as Hyper-V or VMware
- Working technical knowledge of computer imaging tools
- Working knowledge of MAC Mini and Macbook Pro would be TERRIFIC!
- General knowledge of IT security practices
Benefits
- Health insurance options
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with a company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Access to our Employee Assistance Program (EAP) and well-being coaching services
- Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services
