Guest Services Representative

InTown Suites is seeking a Guest Services Representative to assist guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is responsible for covering all aspects of the front office when the General Manager is not present.

Requirements

• Represent hotel in a professional and courteous manner
• Check guests in and out in a timely and efficient manner
• Ensure reservations are taken correctly and courteously
• Must be proficient in computer operating system
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Supervise property staff as needed
• Ensure compliance of safety and security standards
• Reports to the Regional Operations Manager in General Manager absence
• Responsible for bank deposits in General Manager absence
• Identify and follow up on life/safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy
• Leave all desk and office areas in a clean and in a neat manner
• Handle administrative duties as assigned
• Take responsibility for insuring that property is always clean and free of any trash and debris

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance for Full-time Employees
• 401k with company match
• PTO for Full-time employees
• Sundays off and No late shifts!
• Flexible schedules