Senior Technical Support Engineer - Cybersecurity SaaS
Intuition Machines, Inc.Greater Poland Voivodeship, Poland
Posted September 22, 2025
Full Time
About the Company
Machine intelligence at scale. Products include the hCaptcha platform, used by many of the world's largest online services to protect hundreds of millions of people. Sound interesting? We're hiring ML scientists, senior engineers, and many other roles worldwide. https://apply.workable.com/imachines/
Job Description
Intuition Machines is a cybersecurity SaaS company focused on building enterprise security products using AI/ML. They seek a Senior Technical Support Engineer to bridge the gap between engineering and customer support, leveraging software engineering skills for effective problem-solving. The role involves supporting enterprise customers, contributing to product enhancements, and mentoring other support engineers. The company emphasizes customer satisfaction and a collaborative, fast-paced environment.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- Minimum of 5 years of experience in software engineering or a technical support role
- Proficiency in backend and frontend development technologies (Python, JavaScript, HTML, CSS, etc.)
- Experience with security principles, bot management, and fraud detection
- Excellent problem-solving and communication skills
Benefits
- Fully remote position
- Flexible working hours
- Modern development workflow
- Collaborative environment
- High impact environment
- Flat organizational structure
- Inclusive environment
