As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.
Requirements
- Perform troubleshooting to resolve common technical issues and ensure continuity of service for all teams.
- Support meeting room technology for Business Partners including, routine checks, setups and resolving basic AV issues.
- Support small scale projects or initiatives, completing assigned tasks and meeting deadlines
- Attend and participate in SME initiatives to learn about specific technologies. Contribute by sharing insights with peers alongside assisting with documentation or testing.
- Deliver a positive support experience by responding to all Business Partner enquiries promptly, professionally and with a focus on helpful resolution.
- Build positive working relationships and provide a high-level service delivery to all business partners
- Perform troubleshooting to resolve common technical issues and ensure continuity of service for all teams. Escalate to appropriate support teams when required.
- Ticket management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and accurate work notes. Escalate unresolved or complex issues when required.
- Follow established technology policies and support best practices to ensure consistent and compliant service. Maintain awareness guidelines and escalate concerns when appropriate
- Maintain and update Asset Management inventories, follow and promote technology processes and escalate discrepancies if they arise
- Contribute to knowledge base articles and documentation for supported apps, installation guides and best practices.
- Support Business Partner technology knowledge sharing, documentation and training. Including participation in Tech Pulse events
Benefits
- Company-provided healthcare
- A competitive annual leave allowance
- Flexible working options, including hybrid working arrangements
- Generous pension provisions
- Income protection
- Health and wellness benefits
- Volunteering days
- Enhanced parental leave
- Life insurance
