Analyst, Infrastructure - Customer Experience

Invesco is seeking an Analyst, Infrastructure - Customer Experience to provide essential technology and customer support. The role involves troubleshooting technical issues, supporting meeting room technology, and building positive working relationships with business partners.

Requirements

• Perform troubleshooting to resolve common technical issues and ensure continuity of service for all teams
• Support meeting room technology for Business Partners
• Support small scale projects or initiatives
• Attend and participate in SME initiatives
• Deliver a positive support experience
• Build positive working relationships and provide a high-level service delivery
• Ticket management, including logging and taking ownership, updating, closing calls correctly
• Follow established technology policies and support best practices
• Maintain and update Asset Management inventories
• Contribute to knowledge base articles and documentation
• Support Business Partner technology knowledge sharing, documentation and training

Benefits

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance