Customer Technical Support Representative
IQ FiberJacksonville, Florida, United States
Posted August 25, 2025
Full Time
About the Company
IQ Fiber, LLC is a private equity-backed fiber-optic internet service provider dedicated to transforming the residential market. The company builds a 100% fiber-optic network and offers simple, hassle-free plans, supported by local experts. IQ Fiber stands out through its commitment to high-speed connectivity and exceptional customer service.
Job Description
IQ Fiber is seeking energetic and customer-focused customer technical support representatives to provide technical assistance to customers regarding their internet services. This in-office position is part of a growing team offering transparent pricing, dedicated customer service, and opportunities for growth. Candidates will troubleshoot issues, assist customers with requests, and maintain service records using various systems.
Requirements
- Exceed customer expectations
- Manage customer communications
- Process orders and billing
- Resolve technical issues
- Ensure service uptime
- Communicate effectively
- Navigate multiple systems
- Pass criminal background check
- Flexible work schedule
Benefits
- Full Time
- Part Time
- High school degree
