Technical Customer Care Representative I (Entry-Level)
MCIArkansas, United States
Posted July 17, 2025
23000 - 23000 USD year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a Technical Customer Care Representative (Entry-Level) to provide support and troubleshooting for VoIP Phones, Data Gateways, and HD Video services. The role focuses on resolving customer issues and ensuring exceptional customer experiences. Candidates should be customer-focused, team-oriented, and comfortable with a fast-paced environment.
Requirements
- High school diploma or equivalent
- Understand basic Internet Service provider and VoIP Phone/data gateway/video services
- Strong organizational, written, and oral communication skills
- Typing speed of 30+ words per minute
- Customer service orientation
- Reliable attendance and punctuality
- Proficiency in Microsoft Office Suite
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code