Senior Technical Support Engineer
IQGeoKuala Lumpur, Malaysia
Posted November 11, 2025
Full Time
About the Company
IQGeo helps telecommunications and utility companies worldwide “build better networks.” Our award-winning geospatial software empowers more than 500 organizations to plan, design, build, and maintain the fiber and energy networks essential for a connected and sustainable future.
Job Description
The Customer Support department has an exciting opportunity for a Senior Technical Support Engineer to join IQGeo. The right candidate will be supporting IQGeo’s end-to-end geospatial software solutions for our growing global customer base.
Requirements
- Problem-solving skills, providing consulting to clients based on current operational processes and their fit with IQGeo products.
- Excellent communicator, written and verbally.
- Support customers via multiple channels - phone, email, or case communication.
- Identify customer needs and help customers resolve issues or understand IQGeo product functionality.
- Finding solutions to often difficult or ambiguous problems.
- Follow up with customers to ensure their technical issues are resolved.
- Analyze and report product defects to the IQGeo Product Engineering Team.
Benefits
- Flexible working arrangements
- Diverse perspectives and encouraging applicants from all backgrounds to apply
- Carbon-neutral software company
- Headquartered in Cambridge, UK, with offices across North America, Europe, and Asia