Assistant RV Resort Manager is responsible for assisting the GM with the operational and continued profitability of the resort and serves as the day-to-day point of contact for guests.
Requirements
- Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
- Ensure guests receive the highest levels of customer service consistent with Island's Customer Service Philosophy
- Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner, communicating through a variety of means
- Monitor, code, and approve all invoices for operating expenses and sales-related costs
- Maintain petty cash and accounts
- Handle and report emergencies that may arise on site, insuring adherence to standard operating procedures
- Oversee and account for balancing of RV income nightly.
- Signs off on bank deposits and forwards RV income report on a nightly basis
- Assist the above property management and/or marketing specialists with developing a marketing strategy and maintaining effective advertising to attract prospective guests to the resort
- Assist the above property management with the preparation of the annual operating budget by providing accurate data to assist in capital expenditure and expansion budget needs
- Review monthly property accounting reports and compile reports, as required
- Prepare a monthly explanation of P&L variances
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan
