Customer Service Representative (Back-Office Healthcare Account)

ISTA Solutions is seeking an experienced Customer Service Representative to join their growing team. The role involves reviewing provider notes, sending reminders via email and SMS, maintaining accurate records, and following up with insurance companies. The company emphasizes employee satisfaction and work-life balance, fostering a culture of learning and growth.

Requirements

• A minimum of 6 months BPO experience
• Healthcare experience is a PLUS
• Proficiency in Adobe Acrobat and PDF
• Familiarity with MS Office applications (MS Word and Excel)
• Adaptability to a fast-paced training environment
• Good verbal and written English skills
• Willingness to work onsite
• Amenable to working night shifts
• Willingness to work in a fast-paced environment

Benefits

• Competitive salary and benefits
• Health Insurance with free dependents
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• Focus on career growth
• Continuous learning
• Strong culture and values-driven leadership
• Opportunities for growth