Customer Service Representative (Back-Office Healthcare Account)

ISTA Solutions is seeking an experienced Customer Service Representative to join their expanding team. The role involves reviewing provider notes, sending reminders via email and SMS, maintaining records, and following up with insurance companies. The company prioritizes employee satisfaction and work-life balance with a focus on long-term success and learning.

Requirements

• Review providers notes
• Send reminders via email and SMS
• Maintain accurate records on provider interactions
• Making outbound calls to insurance company
• Adaptability to a fast-paced training environment
• Good verbal and written English skills
• Willingness to work onsite ( Makati or Mandaluyong)
• Ability to work night shifts

Benefits

• Competitive salary
• Health Insurance with free dependents
• 10%-night differential
• Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• Career growth opportunities
• Continuous learning and innovation
• All inclusive environment