Jabra Support Engineer, Tier 3

Jabra Support Engineer, Tier 3 responsible for technical escalations, owns support ticket communication, and resolves issues with Development Centers and In-Market Product Quality.

Requirements

• Take ownership and resolve technical issues escalated from Tier 2 Support
• Reproduce, and resolve as many issues as possible and conduct sparring with our Development Center and In-Market Quality teams
• Identify and help organize resources needed to accomplish tasks
• Encourage an organizational learning approach
• Make presentations and undertake public speaking with skill and confidence
• Build wide and effective networks of contacts inside and outside the organization
• Demonstrate great problem-solving skills and ability to work individually and in a team environment
• Coordinate multiple priorities, identify then eliminate bottlenecks, and ambiguity by working collaboratively
• Own all communication with internal and external stakeholders for tickets escalated to Tier 3 until resolved
• Provide training to Tier 2 and when requested Tier 1

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance