Jabra Support Engineer, Tier 3
JabraFujian, China
Posted April 11, 2025
Full Time
About the Company
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions.
Job Description
The Jabra Support Engineer, Tier 3 will be responsible for resolving technical escalations received from Tier 2 support, providing training to Tier 2 and 1, and owning communication with internal and external stakeholders.
Requirements
- Bachelor's degree in electrical engineering or video production, or a combination of education and relevant experience
- 5-10 years of experience in a similar role
- 3-5 years of experience installing and configuring software applications on various operating systems
- 3-5 years of experience working with Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure
- Technical certifications in related fields
- Experience with Audio DSP, Video, video conferencing systems, and similar applications
- Familiarity with.NET Core/C# and Python programming languages
- Ability to communicate effectively with cross-functional technical teams and business organizations
- Fluency in spoken and written English
- Experience with DECT and Bluetooth RF technology
- Ability to travel up to 20%
- Good analytical and influencing skills
