Service Writer Personnel

Service Advisor position at Toyota of Rockwall in Rockwall, TX, requires an expert in customer service with experience in the automotive industry. The role involves greeting customers, scheduling appointments, and managing repair services.

Requirements

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical, vision, and dental insurance
• 401K retirement savings plan
• Vacation time
• Holiday and company-paid continuing education and training